
I’m not a marketing professional, but I’ve always had an interest in it, and I like to think I have a clue. So it startles me when major corporations get it so incredibly, insanely, unforgivably wrong.
When I visited the set of Circuit City islands I had my hopes. They had been in Second Life for a while, starting first with an experimental retail building in one of the first IBM regions. When you land in Circuit City 1 there is a nice welcome and orientation area, along with a mission statement:
Our goal is to provide a place where people passionate about music, movies, and other technology-enabled lifestyles can connect, have fun, and unleash their creativity.
That’s a great start (though one can debate whether music and movies are “lifestyles”). It’st he sort of mission statement that makes you feel like they know just what to do in Second Life. They then proceed to do exactly the opposite.

Before I go any further, let me say that the region is very, very professionally designed. It’s frustrating to see so much effort put into it and then see them go it. To launch the region they had an iPod hunt where they gave away ten iPods. And then… nothing. They have a great concert venue in the center of the four islands so they can accommodate 200 people a an event. Except there are no events. I even joined there group and there is no history of group notices for events. Imagine if they had a famous or semi-famous music artist event every week?

Instead we’re stuck with several very static “zones.” You’ve got the Movie Zone, the Photography Zone, the Computer and Game Zone, and the Music Zone. In the Movie Zone you can see movie trailers in either the theater or the home theater shopping area (click a TV and see the link on the web site. Oooh, innovative). The Movie Zone is particularly annoying because it suffers from what I can only describe an aggressive media stream. From the adjoining Photography Zone or near the building you start to hear the movie trailer audio. You click STOP on your media controls. Within thirty seconds it starts again. Stop. Stop STOP. Rinse, lather, repeat.

The Photography Zone has a giant camera you can walk through, as well as a photography gallery. Except the gallery has no indication of who took the photos. Circuity City customers? Was there a contest? Who knows?

The Computer and Gaming Zone has a building where you can click various items to be linked to the product web page (do you sense a theme here?). There’s a very cool subway which will take you to… more products you can click. Never have so many put so much effort into connecting you with something so lame.

Over in the Music Zone you’ll find more products that you can click on and… oh, you get the idea.

There is also the obligatory dance club, complete with pictures of the launch event party. You can even recognize some of the staff members who’s photos are featured in the welcome area. Has anyone else been to this region?
In fairness, I did try to contact the region owner and tried to get help by clicking a Help sign in the welcome area and the Help button in their HUD. Maybe, I thought, they are still in the startup phase and are still planning concerts and events (though they started up in February with the iPod giveaway, so I would find it odd to start with a bang and then rest on their laurels). Maybe they have grand plans for community engagement. I didn’t want to be overly critical if the region was not yet truly live. Alas, no one came to answer my questions.
I have to conclude that Circuit City has made the same mistake others have made. They built a beautiful place and thought that would be enough to attract visitors. They committed to building a place but not to running it. And really, does anyone want to click on a replica of Wii to see the web page? Better to use those spaces for events where you engage with that community. Bring in game designers for events, maybe? Famous photographers? Movie producers?
Hello? Anyone there, Circuit City? Hello?
http://slurl.com/secondlife/Circuit%20City%201/184/6/59